City of Wodonga


Social media


Our social media accounts are managed by staff from various teams and the communications team.

We may use some automation tools such as HootSuite to schedule tweets/posts, however, it is an authorised staff member responding to any messages.

If you follow any of our social media sites, you will receive information on:

  • Alerts about new content on our websites including media releases;
  • Alerts to upcoming events;
  • Engagement opportunities;
  • Photographs of staff or councillors out and about in the community; and
  • Emergency information during storms, fires, etc.


Our staff updates and monitors its social media accounts during office hours - Monday to Friday, 8.30am to 5pm.

At certain times, they may be monitored outside of these hours.

Twitter, Facebook, Flickr and YouTube may occasionally be unavailable and we accept no responsibility for lack of service.

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We welcome the use of our social media accounts as a place for the public to ask questions and engage in discussion.

However, we expect all contributors to be respectful. Comments which include inappropriate language or personal abuse will be removed.

All of our social media accounts have the highest profanity blocker.

People may be blocked or unfollowed if they continue to disrespect these simple rules.

We retain the right to determine which comments violate our comments policy at our discretion.

We also reserve the right to remove violations.

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Social Media Directive

We recognise that social media provides new opportunities for dynamic and interactive two-way communications which can complement existing communication and further improve information, access and delivery of key services.

Our staff, councillors, contractors and volunteers adhere to the organisation’s Social Media Directive, which provides understanding and guidance for the appropriate use of social media platforms and tools by staff and councillors for the purpose of conducting council business.

The directive outlines requirements for compliance with confidentiality, governance, legal, privacy and regulatory parameters when using social media to conduct council business.

It aims to:

  • Inform appropriate use of social media tools for Wodonga Council;
  • Promote effective and productive community engagement through social media;
  • Minimise miscommunication or mischievous communications; and
  • Help Wodonga Council manage the inherent challenges of speed and immediacy.

The directive applies to those digital spaces where people may comment, contribute, create, forward, post, upload and share content including:

  • Blogs;
  • Bulletin boards;
  • Citizen journalism and news sites;
  • Forums and discussion boards;
  • Instant messaging facilities;
  • Microblogging sites (for example, Twitter);
  • Online encyclopaedias (for example, Wikipedia);
  • Podcasts;
  • Social networking sites (for example, Facebook, MySpace, Bebo, Friendster, LinkedIn);
  • Video and photo sharing sites (for example, Flickr, YouTube);
  • Video podcasts;
  • Wikis; and
  • Any other websites that allow individuals to use simple publishing tools or new technologies emerging from the digital environment.

The directive does not cover personal use of social media for individuals, however, our Information Technology Policy and the Staff Code of Conduct provide guidance.

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Terms and conditions for competitions

  • Entry into the competition is open to all Australian residents;
  • Entrance to competition only eligible on specified platform;
  • The name of the winner may be featured on various social media platforms along with competition entry where appropriate;
  • Copyright in all images submitted for this competition remains with the respective entrants. However, in consideration of their providing the competition, each entrant grants a worldwide, irrevocable, perpetual licence to Wodonga Council to feature any or all of the submitted images in any publications, websites and/or in any promotional material connected to this competition;
  • All images submitted must be the work of the individual submitting them;
  • All entries must be received by the advertised closing time and date;
  • The winner will be notified via Twitter or Facebook within 24 hours of the draw being made. Should the winner not respond within 24 hours of this communication the promoter reserves the right to arrange a redraw to select a new winner;
  • You must be over 18 years of age to accept the prize (unless otherwise specified);
  • Prize is not  transferable for cash;
  • The prize must be claimed within six months;
  • This is a game of luck and not skill, as the winner can be randomly selected; and,
  • The judges' decision is final.

PLEASE NOTE: You may not enter any Wodonga Council competitions if you are a Wodonga council employee or an immediate family member of a Wodonga Council employee.

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We welcome feedback and ideas from all our followers, and endeavor to join the conversation where possible.

While we aim to respond to any questions within 24 hours (excluding weekends); we may not be able to always meet this target.

Some individual messages may not warrant a response from us and will not be replied to.

We read all @replies and direct messages and ensure that any relevant feedback or information is passed on to the relevant council teams.

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Facebook users can now ‘Like’ one or all of our Facebook pages for specialised updates. Occasional updates relevant to more than one page will be shared across different pages.

View other ways to contact us or report a problem/request a service. 

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Video clips will be uploaded to the appropriate channel and shared via other other social media accounts.

Most clips will be no longer than three minutes to five minutes

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We use our Instagram account to share photographs with the community and visitors to the city.

Permission is sought by those who are identifiable in the images placed on this social media channel.

  • @wodongacouncil
  • @visitalburywodonga

Permission to re-use these photographs must be sought by us as we own the copyright to the images, or have been given permission by the copyright owner to upload them.

Please email for permission for one-off use and the original file.


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Last updated: 10-05-2019

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