Wodonga Council is committed to protecting your privacy and the responsible handling of your personal information. This commitment is supported by the new laws dealing with personal information that may be collected by the council in undertaking its statutory functions and other activities.
Wodonga Council (the council) views the protection of an individual’s privacy as an integral part of its commitment towards accountability and integrity in all its activities and programs.
Our policy outlines council’s commitment to protecting an individual’s right to privacy and the management of personal information as required by the Privacy and Data Protection Act 2014 (PDPA) and the Health Records Act 2001 (HRA).
For further information about the use of personal information collected by Wodonga Council, refer to our organisational policy.
Website cookies
You can access and browse this website anonymously, without disclosing your personal information. However, when you visit this website, Wodonga Council collects information about your visit using a cookie. A cookie is a small amount of data that is sent to your browser from our web server and stored on your computer's hard drive. Cookies give the server information about a user's identity and website visiting patterns and preferences. The use of cookies is an industry standard and you'll find most major websites use them.
You also have choices with respect to cookies. By modifying your internet browser settings you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, you will be unable to use those services that require registration in order to participate.
The following non-personal information is automatically recorded by this site's web server for statistical and system administration purposes:
- The Internet Protocol (IP) address (this number is assigned to your computer when you access the internet);
- The domain name of the account you are using to access the internet (for example, .com , .com.au , .net , .org);
- The date and time of your visit;
- The pages you accessed and downloaded;
- The address of the last site you visited (if you linked to this site from another website);
- The operating system you are using (for example, Windows, Mac OSX, Linux) ; and
- The type of browser you are using (for example, Firefox, Safari, Netscape, Internet Explorer).
The council uses this data to aggregate information about the length and number of visits to our site and the popularity of various areas of our website. We will not attempt to identify individuals from the above records the server automatically generates, unless it is necessary to investigate a breach of law or regulation.
Collection, use and disclosure of information
If you provide personal details to the council on any online form and tick the 'Remember my details' option, your contact details will be retained for the next time you use that form, by being saved as a cookie on the computer you are currently using. However, the subject matter you send us is not saved in this cookie.
If you subscribe to any subscription-based email services offered through this website or via email, your personal details will only be used for the purposes of sending you information on topics that you have selected as those that you are interested in. You can change your personal details and selection of topics of interest at anytime. If you choose to remove yourself from subscription based email services, your personal details will be permanently erased from our database.
The council will only use the personal information provided by you for the purposes for which it was collected and any other authorised use.
The information the council collects may also be used for our own planning and research purposes to improve the services to the community. We will never reveal personal information we collect to third parties, unless disclosure is required or authorised by law.
The council will also protect the quality and integrity of your personally identifiable information. The council will utilise appropriate technologies and security methods to store the information collected and prevent unauthorised access and improper use of the information.
Freedom of information
Further information regarding an individual's right of access and categories of exempt documents can also be obtained from
ovic.vic.gov.au
Google Analytics
This website uses Google Analytics to gather statistics.
Google Analytics uses a first-party cookie and javascript code to collect information about visitors to Wodonga Council website. Google Analytics anonymously tracks how visitors interact with this website, including where they came from and what they did on the site. It does not track bill payment transactions.
Collection and use of site visit data
We may use various tracking technologies and/or engage third-party service providers to implement tracking technologies. These are used to measure campaign performance, tailor advertisements based on your browsing behaviour, and improve our services for you. Data collected through these technologies is in aggregate form, meaning no personally identifiable information is gathered. If you prefer that even anonymous data from your browsing on our website or others is not collected, you can opt out by using the Google Analytics browser add-on.
Google Maps and Google Street View
Wodonga Council sometimes uses Google Maps and Google Street View on this website. All data is used under licence from Google and all data remains the property of Google. The council has no control and therefore no responsibility over the content of maps, data, images or photographs contained in the Google Maps and Street View services, or any other Google services that the council may utilise.
The use of these services are provided in good faith to visitors of this website. The City of Wodonga does not collect any data on maps searched for on this website beyond collecting aggregate and anonymous data for statistical purposes.
WotsOn Wodonga app
The council has an app, WotsOn Wodonga, developed by WebMatrix Pty Ltd, which it uses to keep residents and visitors notified of happenings across the city as well as providing connections to council services. The app does not collect or store personal information. The app links through to council websites and online services which are covered elsewhere in the policy.
Accessing and updating your personal information
If you need to access or correct any personal information we hold about you, please contact us using the details on the home page of our website. Please provide as much detail as you can about the particular information you need, in order to help us to retrieve it. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. However, if that is the case, we will give you our reasons for that decision.
Links to other websites
The above statements only apply to Wodonga Council website. They do not apply to any of the council's linked websites. Links to other relevant websites have been provided in good faith, as a community service. When you click through to one of these linked websites, the council recommends you read the privacy statement of that website to familiarise yourself with its privacy policy and practices.
Future changes
Wodonga Council reserves the right to update its Privacy Statement to reflect technological changes, the council policy and community feedback. You should therefore refer to this statement from time to time.
Code of practice
Wodonga Council observes the Live Performance Australia (LPA) Ticketing Code of Practice